At Tritiyaa, your satisfaction is our priority. We understand that sometimes things don’t go as planned — and we’re here to help. Please read our policy carefully to know your options.
You can cancel your order within 12 hours of placing it.
Once your order is processed or shipped, it cannot be cancelled.
To cancel your order, email us at support@tritiyaa.in or WhatsApp us at +91-XXXXXXXXXX with your order ID.
⚠️ Custom-made or personalized items cannot be cancelled once the order is confirmed.
We offer refunds only in the following cases:
You cancelled your order within the allowed time.
You received a defective, damaged, or incorrect product.
The item is out of stock and cannot be fulfilled.
Refund Process:
Refunds (if applicable) will be processed within 7–10 business days via the original payment method.
For COD orders, we will initiate a refund via bank transfer or UPI after confirmation.
Note: Shipping charges (if any) are non-refundable unless the error was from our end.
We offer easy exchanges in case of:
Size issues
Wrong item received
Damaged product on arrival
Exchange Conditions:
You must raise an exchange request within 48 hours of delivery.
Product must be unused, unwashed, with all original tags and packaging intact.
Exchange is not applicable on custom-stitched or made-to-order items.
To initiate an exchange, contact us at support@tritiyaa.in or WhatsApp.
Custom-stitched outfits
Made-to-measure / personalized items
Accessories (like jewelry, bags)
Items on sale or clearance
We’re committed to resolving your concerns with transparency and care. If you have any questions regarding your order, refunds, or exchanges, don’t hesitate to reach out.
📧 Email: support@tritiyaa.in
📱 WhatsApp Support: +91-9024676241
✅ Customer-first approach
✅ Quick refunds & smooth exchanges
✅ 24×7 Support
✅ Secure Shopping Experience
